ITMAGINATION

Please describe your company and your position there.

I am a Commercial Director of a leading franchise

For what projects/services did your company hire ITMAGINATION?

My company decided to pursue a multi channel sales strategy. We had to built e-commerce platform and associated services for our clients.

We first contracted another company to help us define patients journey and key functionalities. But it proved a failure due mainly to this vendor's lack of professionalism.

With the project already delayed we contracted ITMAGINATION to consult and prepare project technical specification and high-level architecture. They proved very professional and competent.

We managed to regain some lost time and prepare the needed documentation with only a marginal delay. They project became then a global initiative for my company and the ITMAGINATION consultants continue to work on it and greatly contribute to project's progress.

What were your goals for this project?

The ultimate goal of the project was to drive sales revenues and market share by launching a multi-channel sales strategy.

How did you select ITMAGINATION?

We met ITMAGINATION representatives on a conference for multi-channel marketing and then invited them to a vendor selection process.

They didn't make it at first but made a good impression and we reached to them after the initial project's failure.

Describe the project in detail.

Building from scratch an e-commerce platform, integrated with a few company's and external IT systems.

What was the team composition?

Project Leader, 2 Business Analysts, UX Designer.

Can you share any outcomes from the project that demonstrate progress or success?

The project is sill in workings so now business KPIs can be shared. But our local initiative was well received by company management and transferred into a global strategic project.

How effective was the workflow between your team and theirs?

The workflow was very effective. We had regular meetings and updates. Every other week a status was held with the project leader. All issues were quickly addressed.

What did you find most impressive about this company?

Their broad knowledge and experience impress me a lot, as well as the quality of documentation they prepare.

Are there any areas for improvement?

I see no areas for improvement.

Introduce your business and what you do there.

I’m the CEO of an insurance technology company.

What challenge were you trying to address with ITMAGINATION?

We provide a life and health insurance sales platform, and our needs constantly change and evolve. So, we hired them to enhance and modify the product.

What was the scope of their involvement?

Most recently, ITMAGINATION consumed a new piece of third-party data we use to make decisions at the POS. The team also works on the capture of beneficiary information and capture of photo ID.

They use three different databases including DynamoDB, MySQL, and ElastiCache. It’s a .NET backend on the cloud side and JavaScript on the client side. The team also uses Swift and Java for mobile.

What is the team composition?

Right now, we’re working with nine teammates, including a project manager.

How did you come to work with ITMAGINATION?

We were with another offshore provider who didn’t have an automated tester, which we wanted. We then found our own automated tester, who worked with ITMAGINATION. When we weren’t getting the desired results from our other provider, we moved to ITMAGINATION.

How much have you invested with them?

We’ve spent about $1 million. 

What is the status of this engagement?

We began working with them in May 2019.

What evidence can you share that demonstrates the impact of the engagement? 

The unit test coverage for our cloud side code went from 0% to 14% in the last 14 months. Our average web service requests went from 1.8 seconds to under 200 milliseconds. In addition, in the last three months, we reduced our bugs by nine and we haven’t added any new bugs since then. 

How did ITMAGINATION perform from a project management standpoint?

Generally, the team meets its deadlines. Their project manager is awesome, and he’s taught me a lot about project management and software development.

What did you find most impressive about them?

The owners of ITMAGINATION take ownership of the projects they do. They are always aware of what’s going on. There’s also a layer of technical management between the owners and the technical leads. Additionally, the team’s knowledge, work ethic, and professionalism are all very impressive and different than I’ve seen before. 

Are there any areas they could improve?

We could continue to be better technically. We’ve made mistakes as a team in our deployment of the code and in the management of the codebase. 

Do you have any advice for potential customers?

I would recommend that potential customers test everyone they hire. We use our own third-party tests and it’s worked well. Additionally, make sure you’re briefed at least weekly.

Introduce your business and what you do there.

Our company provides and supports large corporations in business travel. We’re working to offer a platform that makes booking and expense management painless for these larger companies. The app offers solutions for the whole value chain.

What challenge were you trying to address with ITMAGINATION?

They support various teams, particularly our sourcing team. They’re our development partner.

What was the scope of their involvement?

They provided DevOps resources and took over the programming component of this project. Their team primarily worked on the backend of our app, but they contributed to the front-end of the sourcing development project. They also handled API integration for the sourcing product. In terms of DevOps, they provided AWS migration and monitoring.   

What is the team composition?

At times, a large portion of my developers is from their team. However, Natalia (Senior Client Success Manager) was my primary point of contact. We work with about five of their developers. 

How did you come to work with ITMAGINATION?

This engagement started before my time at my company. They’ve been partners here for about two years. 

How much have you invested with them?

Over this period, we’ve spent about €500,000 (approximately $544,942 USD). 

What is the status of this engagement?

We started the project in July 2018, and the work wrapped up in March 2020.

What evidence can you share that demonstrates the impact of the engagement?

They’re a big part of our team with a major impact on the quality of our products. Their developers are committed and strong in communication. The services are truly end-to-end, and they’re keen to deliver strong work.  

How did ITMAGINATION perform from a project management standpoint?

They’ve been working on-site in our office, so we didn’t need a designated project manager on their end. It was convenient to have them working alongside my team, and there was a minimal effort that went into managing them. With them, we always communicated through email or face-to-face.  

What did you find most impressive about them?

Their commitment to our company and mission has really impressed us throughout our engagement. 

Are there any areas they could improve?

No, everything went very well. 

Do you have any advice for potential customers?

Take time to onboard their developers. That’s a core part of the engagement and will help you treat them as part of the team.

Introduce your business and what you do there.

I’m the former CEO of a financial services company.

What challenge were you trying to address with ITMAGINATION?

We needed help with custom software development.

What was the scope of their involvement?

They developed the entire custom IT solution for the company. The system houses operations, sales, and everything else within the company. While I came up with the initial idea and concept, the details and systems were designed and developed by ITMAGINATION entirely.

I’m no longer with the company, but I know the team still performs some system development and other work.

What is the team composition?

We worked with between 8-10 people. There was a main point of contact who communicated our needs to the architect and IT developers.

How did you come to work with ITMAGINATION?

I’d partnered with them on a project in a previous role, and was pleased with their service. 

What is the status of this engagement?

We started working together in January 2015 and although I left the company in December 2017, the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We were very satisfied with their work, as were our customers. The project went smoothly, and the team was always able to translate our vision into a real, working system. 

In terms of design, the system is both visually appealing and intuitive. 

How did ITMAGINATION perform from a project management standpoint?

ITMAGINATION managed the project very well. We had weekly updates, as well as daily phone and video calls to maintain our workflow.

What did you find most impressive about them?

The team understood our business very well, which was both impressive and important. ITMAGINATION is a growing company with skilled developers, and I was pleased with their work.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

Clarify your goals at the beginning of the engagement.

Please describe your company and your position there.

Moneytrans is a company dedicated to cross-border payments and financial services for migrants. As CTO, my role it to manage IT in their different aspects: security and infrastructure, IT product & services, development and delivery.

For what projects/services did your company hire ITMAGINATION?

We hired ITIMAGINATION looking for talented professionals in Angular >= 7 and web technologies, for our Multi-Services project. Multi-Services is web based platform that delivers consumer products through out our retail agent network.

What were your goals for this project?

The main goal was bringing our Multi-Services platform to the next level, improving in architecure, stability, componentization.

How did you select this vendor?

We start having conversations in Linkedin.

Describe the project and the services they provided in detail.

They are helping us on restructuring and improving our Multi-Services platform. The project is about two different working lines running in paralel: on one hand they are helping us in developing our customer products, and on the other hand, they are helping us on rebuilding the architecture and refactoring our web platform. We count of them for receiving expert advise on using the technology better.

What was the team composition?

We have right now 2 hired developers from ITIMAGINATION. They work in a team composed of 10 people.

Can you share any information that demonstrates the impact that this project has had on your business?

It is too early to compute the results because the project is still on-going, but they look promising. The stability of the platform is much better, the code readability in general has improved.

Architectural wise the platform is much well constructed, more robust, well organised than it was before. We expect to: speed-up the development time, reducing the number of errors and bugs related to copy-paste operations, and at the end, improving the customer experience.

How was project management arranged and how effective was it?

As we are hiring only two developers, we do the project management on our own, but, obviously, we are in contact with their PM for follow-up, comment out project progression.

What did you find most impressive about this company?

The professionals we hired have the knowledge and expertise we were looking for.

Are there any areas for improvement?

I don't see any areas for improvements at this moment.