Master of Code Global

Introduce your business and what you do there.

I’m the head of IT for a nonprofit organization. We regulate the CPA profession.

What challenge were you trying to address with Master of Code Global?

They were building a custom web development code. Our objective was to provide our members with better online digital services.

What was the scope of their involvement?

We had a system in place, but it was very complex. Essentially, this solution was a completely new website. Master of Code Global built our website using .NET. Primarily, they focused on development work.

What is the team composition?

We worked with five individuals including the head of customer relations, two developers, a QA specialist, and a project management professional.

How did you come to work with Master of Code Global?

I had heard of them in the past. I looked through various channels and at Master of Code Global’s major projects. We decided to give them a go because they had a great price point that was suitable for us.

How much have you invested with them?

We invested between $50,000–$100,000.

What is the status of this engagement?

The project was from February–October 2020.

What evidence can you share that demonstrates the impact of the engagement?

They’re a highly skilled team of professionals with a lot of experience in web design and development. Our system is very complex, and it didn’t take them too long to understand its functionality and how it could plug into the new website. Their team was always on top of our business requirements so the project was very successful.

How did Master of Code Global perform from a project management standpoint?

They met deadlines, and we always knew what was happening. Initially, we utilized software for collaboration but then it shifted into chat and email communication. That’s what we asked. Our team wanted to have an initial draft but it was more convenient for us to handle this collaboration through chat. It allowed for better and faster responses.

What did you find most impressive about them?

I was very impressed with their knowledge and experience. Additionally, their team members were very polite.

Are there any areas they could improve?

Their responsiveness was okay. On a few occasions, we had to go back and follow up with them. In critical situations, I would’ve appreciated it if they provided estimates of how long things would take. This wasn’t a deal-breaker for us though.

Please describe your company and your position there.

I am the Director of Consumer Products & Technology for a media and entertainment brand. In my role, I oversee all digital products and consumer-facing technologies.

For what projects/services did your company hire Master of Code Global, and what were your goals?

One of our websites needed a redesign to add additional functionality and match the brand guidelines for other digital products. Because we didn't have the in-house resources to do design and development internally, we brought on Master of Code to help with this project.

How did you select Master of Code Global and what were the deciding factors?

We've had a long history of using Master of Code for chatbot related projects and they were one of our first calls when we started discussing the redesign project internally.

Because we've worked with Master of Code in the past and had a great relationship with them, we felt very comfortable giving them this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Following an in-person kick-off meeting to review goals and objectives, we started the design process, which included a deep dive into website analytics and heatmaps.

After reviewing the data and seeing a few different design options, we selected an overall theme and started development on the homepage. This project required the knowledge and integration of two content management systems, JS frameworks, and AWS technologies.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our primary point of contact for this project. There were also a handful of designers and developers working on the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the overall redesign, our internal stakeholders were very pleased with the outcome and the additional capabilities we had delivered through this project.

Describe their project management style, including communication tools and timelines.

We had weekly status calls with the project manager, lead designer, and lead developer. All other communication was through a shared Slack channel and emails. This communication and project management style worked well for our team.

What did you find most impressive or unique about this company?

We've always had a great working relationship with Master of Code and this was yet another example of a successful project from start to completion.

Are there any areas for improvement or something they could have done differently?

During this project, there weren't any major issues or challenges that we couldn't tackle during the process. The Master of Code team were always open to the conversation and helpful every step of the way.

Introduce your business and what you do there.

I’m the VP of digital marketing at Luxury Escapes, a global travel company selling accommodations, flights, and experiences to markets globally. I primarily look after acquisition efforts.

What challenge were you trying to address with Master of Code Global?

We were essentially trying to increase conversion and find new users. We really wanted to test out the social space more, specifically through the introduction of a chatbot to see how that would improve that funnel. Master of Code Global seemed to be experts in that space.

What was the scope of their involvement?

Master of Code Global developed a chatbot. It was Facebook-focused in the first phase. There was a lot to consider, like analytics, understanding our user journey, and making the bot accessible across multiple markets, from Australia and the US to Singapore and Hong Kong. It was quite detailed in the use case.

The team integrated our Luxury Escapes Deals API with our LiveChat service. They used Google’s location API, and there’s a Salesforce integration as well. 

What is the team composition?

There were probably about five people on their team that I dealt with. My main contacts were a project manager and a developer. They were driving the project, but they had a larger team that they worked with and sometimes came in to consult and get feedback.

How did you come to work with Master of Code Global?

I believe I reached out to them. At the time, they were a small group that appeared to be executing on sophisticated chatbots. I vetted their capabilities and started talking with one of their founders and a few of their salespeople. They sounded really smart and were able to get moving pretty quickly.

How much have you invested with them?

We spent in the range of $25,000–$50,000.

What is the status of this engagement?

Our work together began in quarter four of 2018, and it was launched by the first quarter of 2019.

What evidence can you share that demonstrates the impact of the engagement?

As far as revenue generated from the bot, we did $500,000 in the first few months after launch; that was solid. The conversion rate was about 3X better than our website, and ur user response rate was 89%. Part of why we wanted to do the bot was to increase engagement, and that proved to be true. 

How did Master of Code Global perform from a project management standpoint?

They were definitely one of the companies that I’ve worked with in terms of meeting deadlines and communicating. I don’t have any complaints; if anything, they were waiting on us. They were pretty punctual and ahead of the game. 

What did you find most impressive about them?

The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart. While those two qualities are common, most companies have one or the other; having both is pretty unique.

Are there any areas they could improve?

Nothing jumps out at me.

Any advice for potential customers?

For anyone with a similar scope, I think the best thing they can do is play around with some bots from whatever companies they’re interested in. I’d get a list of 2–3 companies and see what their product experiences are like.

Introduce your business and what you do there.

I’m the brand director at a digital media creative agency.

What challenge were you trying to address with Master of Code Global?

We hired them to build a Facebook messenger bot.

What was the scope of their involvement?

Master of Code Global outlined a strategy and executed a path to launching and creating a Facebook Messenger chatbot. 

What is the team composition?

We work with two people from their team. I believe there were an account manager and a developer.

How did you come to work with Master of Code Global?

They reached out to us because they wanted to identify the white space for us and build the product, so we came to an agreement on how we could get there.

How much have you invested with them?

We had different terms based on the relationship that we have with them, so it was zero dollars. I believe the net is close to a $15,000 scope of work.

What is the status of this engagement?

I believe we started working together in April 2019, and it ended a week ago in June 2020.

What evidence can you share that demonstrates the impact of the engagement?

I think they’re masters in the space of Messenger and development. They’re very proficient.

How did Master of Code Global perform from a project management standpoint?

We had recurring meetings and project deadlines. They were very professional in terms of communication. They followed tight agendas.

What did you find most impressive about them?

The comradery and professionalism set them apart. It was very easygoing. Based on how fast my team and business run, they were very accommodating and willing to work around our schedules.

Are there any areas they could improve?

No. 

Any advice for potential customers?

Have a clear understanding of how ever-changing and evolving the social media landscape is, and be mindful of that as you start to invest in tech around those platforms.

Introduce your business and what you do there.

My role is the senior manager of our digital experience team at a large beauty retailer. I focus on marketing and digital experiences, so this includes in-store digital experiences as well as our online and mobile app platforms, promoting our loyalty program and offerings, customer relationship management, and marketing analytics.

What challenge were you trying to address with Master of Code Global?

We were exploring a new channel to have a conversation with our guests and provide a greater personalized experience.  We developed some test chatbot experiences in Facebook Messenger, but we don't have the experience and skills in-house to really bring those conversation experiences to life.  We hired Master of Code Global to optimize our chatbot, provide us with the tools and processes that will help us create and evolve our conversational experiences, and help us design a roadmap for future use cases.

What was the scope of their involvement?

We had a foundational chat platform already in place in which they provided their analysis and recommendations on how to enhance.  And they analyzed our current Facebook Messenger chatbot experience. We provided raw data from our chatbot interactions with guests, and they dove right in to determine what issues our guests asked about and how we handled them.

They provided us a blueprint of what conversational design looks like. We needed to understand the organizational support structure to create and maintain a channel like this.

Our first phase was data-intensive and they categorized the information to see where the opportunities were.

The next phase was a multiple-day workshop across many of our teams to discuss what was important to us and what we wanted to accomplish. We then prioritized our objectives to expand our additional use cases. We built a road map of where we wanted to go from there.

Then Master of Code Global provided us with several deliverables including conversation flows, dialogue, tone and persona recommendations, discoverability, NLP matrix, and channel recommendations. They also analyzed our underlying toolsets and analytical reporting.

What is the team composition?

The team was composed of a business analyst and a conversational design lead.  The business analyst was our main point of contact. She managed the plan and ensured the deliverables were met.

How did you come to work with Master of Code Global?

Prior to working with Master of Code Global, we worked with another company, but they moved away from chatbot consulting to focus on software. They provided a few references, one of the references pointed us towards Master of Code Global.

How much have you invested with them?

It was around $75,000.

What is the status of this engagement?

The project lasted from November 2019–May 2020.

What evidence can you share that demonstrates the impact of the engagement? 

We were incredibly impressed by what they provided. They gave us the tools and documentation so our team can make a high-quality, very personalized chatbot. We’re working on implementing that now, so we will see more concrete results in the next few months.

Our entire team thought it was very successful. Master of Code Global opened our eyes to what experience, skills, and knowledge are needed to make our chatbot successful and operational in the long-term

How did Master of Code Global perform from a project management standpoint?

They were incredibly responsive and transparent about the plan. As things shifted because of availability, the project was extended, but they were communicative throughout the engagement. Even through the holiday season and during COVID-19, they were very transparent and followed the plan.

What did you find most impressive about them?

Master of Code Global showed their expertise in the field. Their broad experience with chatbots really impressed us. Their experience really helped with our engagement. We now know how to support a channel like this.

Are there any areas they could improve?

I can’t think of anything.

Introduce your business and what you do there.

I am the CEO of Conversint LLC.

What challenge were you trying to address with Master of Code Global?

We had two projects we wanted to complete; the building of both a prioritization system as well as an accountability scorecard.

What was the scope of their involvement?

Master of Code has executed two projects for our company, with the second project having recently been completed. 

In the first project, they built a web application for creating prioritized lists called Todolee.com, inspired by organization techniques used by a major weapons supplier during the Cold War. The original process was manual, and Master of Code was responsible for automating it. Essentially, a user can input a list of tasks, and the application determines the best order in which to complete them. The program is quite sophisticated. 

When we realized the need for our second system, an accountability scorecard, we reached out to Master of Code once again. The solution had actually already been built, but it wasn’t sustainable or stable. The team was able to redevelop the system to full functionality. It manages promises people make and holds them accountable for those promises. The platform gives information on actions that need to be taken in order to complete a project.

What is the team composition?

Master of Code has supplied three project managers so far. One for the first project, and two for the second. Each has been supported by a larger team.

How did you come to work with Master of Code Global?

I found them online. They were a local company, and I felt they had a good idea of what I was looking for when I explained the project to them.

How much have you invested in them?

The first project was about $12,000, and the second project was $34,000, bringing the total spend to about $46,000.

What is the status of this engagement?

Our first engagement took place in 2015, with the second lasting from September 2017 - July 2018.

What evidence can you share that demonstrates the impact of the engagement?

That first project seemed like an impossible task, yet Master of Code figured out how to achieve it. The team’s solution saves users a great deal of time and easily facilitates the completion of any project. Their success speaks to the quality of the developers they have on staff, who are all well-trained professionals. I was so impressed with their work on the first project, I didn’t hesitate to hire them for a second.

As for the second project, clients who use the platform often see anywhere from a 20% – 200% improvement in their business. The solution is extremely effective, and there are no bugs in the system. The code that their team created was very clean, with the exception of a few words that needed to be changed.

Both systems they've developed for me have been very stable and I will have them do more work for me in the future. They haven’t disappointed yet.

How did Master of Code Global perform from a project management standpoint?

At first, we only communicated over email, but going into the second engagement, we began to utilize Skype regularly, holding meetings each Monday. Often, our second project manager would bring her team into our Skype calls to ensure alignment between us.

Master of Code is extremely organized; they’re very easy to work with, and they know how to manage a project. The team is focused and intentional about completing projects are very organized, very focused, and very intentional about getting a project completed and delivered. I was very pleased with that project.

As far as communication goes, the team’s English is perfect and we’ve never had challenges with a language barrier.

What did you find most impressive about them?

I was really impressed with the quality of the project managers. They really understood what I was trying to accomplish, and I was quite pleased with the quality of their staff. I don’t know how they do it, but whatever they do is working perfectly.

I haven’t come across developers better than Master of Code. I used to be in the software business, so I have experience hiring and working with developers, and their team is far above anyone else I’ve ever collaborated with. I sincerely believe that Master of Code is an extraordinary solution to anyone who wants to create software and do so at a sensible price point. 

Are there any areas they could improve?

No, they’ve performed very well. 

Do you have any advice for potential customers?

The best way to work with them is to be able to accurately describe the desired objective of your software and how you’d like it to look. That clear communication will help them achieve exactly what you need.

Introduce your business and what you do there.

I work on the global, digital, and CRM team for a cosmetics company. 

What challenge were you trying to address with Master of Code Global?

We wanted to drive engagement on our Facebook page and increase our response rates to consumers.

What was the scope of their involvement?

They created and iterated on a chatbot for our Facebook page. We started with a fairly simple chatbot that we expanded for additional functionalities. They also serviced the bot through training and testing on a fairly regular basis, coming to us with new ideas to strengthen the bot even more.

What is the team composition?

During the initial build, we worked with a larger team. The headcount decreased as we got better at maintaining the product, but we always have two account representatives. One is more traditionally an account manager, and the other supports us from a more technical standpoint.  

How did you come to work with Master of Code Global?

We’d seen some of their work before and were impressed with it. That’s what led us to choose them.

What is the status of this engagement?

We started working with them in the summer of 2017, and the project wrapped up in January 2020.

What evidence can you share that demonstrates the impact of the engagement?

We drove consumer engagement with this new product. At this point, we achieved a 100% response rate with our customers.  

How did Master of Code Global perform from a project management standpoint?

They were super helpful and responsive, especially when taking in our feedback. Timelines were also clear, so it was an easy engagement. They were organized and eager to help, hopping on calls whenever needed.  

What did you find most impressive about them?

They managed the vast majority of the project while being clear, straightforward, and transparent with our team.

Are there any areas they could improve?

No, we were really impressed with them. 

Do you have any advice for potential customers?

They came to the table with tons of different ideas that helped strengthen the project we were working on. Take that into consideration while deciding what’s best for your product.

Please describe your company and your position there.

I am the Media and Consumer Engagement Manager of a top luxury beauty brand responsible for the NOAM media strategy.

For what projects/services did your company hire Master of Code Global?

We were looking for developers to help the brand create a custom Chatbot for our users to guide them through the brand's Holiday shopping product portfolio in a fun, luxe and on-brand way. Master Of Code worked on a tight turn-around, was extremely helpful and professional in developing all components of the project up to the brand's high standards.

What were your goals for this project?

We wanted to increase both awareness of the Holiday sets, the brand and boost engagement from our online audience ultimately increasing sales.

How did you select this vendor?

Master Of Code was a previously approved vendor by our corporate group and highly recommended. They more than lived up to the commendations they were referred with. The brand was able to trust their capabilities, attention to detail and flexibility while working along this project.

Describe the scope of their work in detail.

Master Of Code developed the entire Chatbot by creating from scratch. The brand provided the decision tree, assets and copy and Master of Code was able to generate both the NLP and NLG as well as set up the hosting account. They worked tirelessly, efficiently and quickly ensuring the project was a success. They were able to deliver the project on time, adapt to all requests and were very supportive throughout the process.

What was the team composition?

An Account manager and an Operations Manager.

Can you share any outcomes from the project that demonstrate progress or success?

The project delivered in full against our KPIs, allowed for users to fully interact with the brand and the bot. We collected CRM data from the activation, were able to generate online sales and boost engagement.

How effective was the workflow between your team and theirs?

Workflow was very efficient, extremely pleasant and easy. Both teams worked seamlessly together.

What did you find most impressive about this company?

Their attention to detail, their pro-activity and reactivity as well as their high productivity. They were constantly available, consistent and supportive. It was such a pleasure working with them. They made what could have been a very stressful situation more than successful.

Are there any areas for improvement?

None.

Introduce your business and what you do there.

I’m the CEO and founder off a software business, and we build custom software solutions for clients all over the world.

What challenge were you trying to address with Master of Code Global?

We use Master of Code Global to help augment some of our resources. Depending on what type of project we’re working on, we will either incorporate them into the internal team or use them for outsourced engineering and development work on specific components.

What was the scope of their involvement?

On the projects where they’re fully integrated at the team level, we work directly with the resources there and they also often have direct interaction with our customers. When we give them more of a packaged project to work on, we generally handle the frontend and UX design and then send it over to them to build out on the backend.

We work with pretty much every technology you can imagine, from Angular and WordPress on the frontend to Ruby, Node JS, Swift, C, and plenty of others on the backend.

What is the team composition?

We have contact with the resources directly and have built a lot of good relationships with different members of their team, but all of their work is funneled through project managers as well. I believe at any given time, we are working with about 20–40 people from their team.

How did you come to work with Master of Code Global?

We met their team through a mutual acquaintance who was in Denver, where they had a US-based representative. We met him and talked about a project we were working on at the time. They gave us an estimate that was significantly less than what we had been looking at elsewhere, so we gave them a shot with it and here we are six years and countless projects later.

How much have you invested with them?

We’ve spent well over $1,000,000 so far.

What is the status of this engagement?

We started working together in the summer of 2013, and our projects are pretty much constantly ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Because of how long I’ve been in this business, I can see pretty quickly when an outsourced team really ‘has it’ or not. Master of Code Global ‘has it.’ I’m not sure exactly how to quantify that against a metric, but over our years of work together we’ve thrown some really challenging R&D work their way, and some pretty heavy-duty development tasks and they’ve always done a great job at taking that and being able to execute on it.

The ultimate metric, for me, is that they continue to execute and continue to show up when we need them to show up, and that’s what keeps us engaged in a productive relationship with them.

How did Master of Code Global perform from a project management standpoint?

They’re good at project management. I think part of what makes this part a little more difficult for us is that from a client-side, we don’t make it very easy for them to manage the projects, but they do a great job with what they have. I don’t know if I’ve ever worked with a group that was truly excellent in that regard.

We communicate either through slack when they are integrated into our team or with weekly or biweekly standups on video chat. We also use Jira as our project management tool for everything.

What did you find most impressive about them?

One thing that’s really impressive about their team is the lack of turnover. A lot of times in an outsource development firm there are really high turnover rates, whereas we’ve been working with some of the same guys for the entire six years we’ve been with them. Their core team is really knowledgeable and capable. We have a great level of trust in their abilities because of the team’s consistency.

Are there any areas they could improve?

I really don’t have anything negative to say about them, because they’re amazing partners and we still use them today. The only thing I think we could improve as partners is supporting the documentation side of things. Having a stronger emphasis on that would help future developers to pick up on the codebases, or just keep a cleaner house from an engineering standpoint. But that would be my only recommendation.

Do you have any advice for potential customers?

I think the arrangement that has worked the best for us has been when we do frontend work and send it to them to handle backend. They’ve been great working on the frontend for us as well, but I think in terms of efficiency we accomplish the most in the shortest time frame under that sort of workflow.

Please describe your company and your position there.

I’m the CEO of a firm that sells a SaaS product to hospitals.

For what projects/services did your company hire Master of Code Global?

We needed a cloud native platform for AWS and we wanted to extend that platform with two iOS apps.

What were your goals for this project?

The UX had to be seamless for all our users. Most of them were not IT-savvy, but at the same time, the analytics dashboards had to be easy to generate and understand. Communication between iOS apps and the web platform had to be fast and fault-tolerant.

How did you select this vendor?

I came across them through a consulting assignment that I was doing. I was impressed by their capabilities there.

Describe the project and the services they provided in detail.

They designed, developed and launched two iOS applications and a software platform that is cloud native to AWS. They helped us think through and refine our computation intensive formulas, UI workflows, and interactions, and the overall look and feel of the applications. They also developed a robust open API and accompanying documentation.

What was the team composition?

The team consisted of both frontend and backend web developers, iOS developers, QA, project management, and architects.

Can you share any information that demonstrates the impact that this project has had on your business?

Our customers love the product and depend on it for strategic decision-making.

How was project management arranged and how effective was it?

Their understanding of our domain and what I call technical production management were critical factors in making our product development efforts successful.

What did you find most impressive about this company?

I have worked with a lot of development teams in my career. This team has been the most impressive in quality, predictability, and collaboration with us to make continuous improvements.

Are there any areas for improvement?

No. They should keep up the good work and continue to strive for excellence with a learning attitude that they have always shown.