Osom Studio Digital Agency

Introduce your business and what you do there.

I’m a managing partner at Pragmatic Brains — a software development firm.

What challenge were you trying to address with OSOM STUDIO?

We needed a partner to help get our business started.

What was the scope of their involvement?

OSOM STUDIO created our brand and designed our logo. They created graphic designs for advertising materials.

Their team also designed and developed our website. We had two meetings with the developers who helped to organize the process. I told them my ideas and showed them links to sites that I liked. They suggested different designs and I’m happy that we followed their advice. Their team helped with the site’s content and graphics too.

Now, we’re developing our own product. OSOM STUDIO’s designing our new logo and landing page.

What is the team composition?

I’ve worked with one person. At the beginning of the process, we communicated with their graphic designers to fully understand each other’s ideas and needs.

How did you come to work with OSOM STUDIO?

I found them through a recommendation. I spoke with a different company, but it wasn’t a good match. They weren’t as creative as OSOM STUDIO.

How much have you invested with them?

We’ve spent €11,000 euros (approximately $12,000 USD) on their services.

What is the status of this engagement?

We started our engagement in September 2019, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

OSOM STUDIO designed a good website for us that amazes our customers. I like that they’re up to date with the newest trends. Their advice is always right.

How did OSOM STUDIO perform from a project management standpoint?

They use Basecamp and keep us up to date. I can check what’s going on with the project and who’s busy with what tasks. It’s easy to follow their progress. I’m happy with their project management.

What did you find most impressive about them?

OSOM STUDIO follows the newest trends. Their team knows where and when to focus. For example, they know where the user looks on the website and accents those areas. They're knowledgeable.

Are there any areas they could improve?

No, I’m happy with the engagement. I like how their team works.

Do you have any advice for potential customers?

Follow their advice because they're knowledgeable. 

Please describe your company and your position there.

We are a leading European online travel organization. With our brands we enable travelers in over 50 countries to enjoy saving money while booking their flight tickets.

For what projects/services did your company hire OSOM STUDIO?

We worked together with OSOM STUDIO for migrating our old websites to a new platform (WordPress) with a new design and new functionalties and features. Not only for the core website, but also the FAQ and blog sites. Started with our Benelux brands and in a later stage we also included our Nordic and Baltic brands.

What were your goals for this project?

Goals were to have all the different websites on the same platform. So we could re-use content and add better functionalities, plugins and features for all the brands.

How did you select this vendor?

Sadly I wasn't involved in this process, so I don't know exactly how we selected the vendor.

Describe the project and the services they provided in detail.

They were involved with the developing, configuration and launching from the new websites (back and front end). The project started with migrating the old platform to the new one (WordPress) so they also made sure that all the current content was migrated to the new platform. New features have been implemented on the new platforms that were requested from the business side. We worked together in sprints, where we had a call every week together with the project manager and the developers. We have always worked in a structured way, even when ad hoc tasks and tight deadlines were set.

What was the team composition?

The team has changed over the years, but in principle we have always worked with two developers. A project manager was later added to this. Our cooperation has always been very smooth and professional. There has always been daily contact between us and OSOM and it felt like one team. Sometimes high demands were made, but these have always been fulfilled.

Can you share any information that demonstrates the impact that this project has had on your business?

Well, we went from about five different platforms to one platform. Because the brands / websites are located in different countries, this makes the cooperation between the different brands a lot more effective. In addition, the necessary new features have been made that make it a lot easier and clearer for the customer to use the website and to search for airline tickets in a customer-friendly way.

How was project management arranged and how effective was it?

Contact with the project manager has always been smooth and professional. We were ensured that we used the JIRA in a structured manner and there was always time to discuss tasks that came ad hoc between other tasks.

What did you find most impressive about this company?

The migrations were not easy, because of all the different content that needed to be migrated. Different scripts for different pages, but it was all managed. We also had a lot of ad hoc requests with difficult deadlines, but we always found a way to make it work.

Are there any areas for improvement?

There are little improvements needed, but maybe also sharing a bit more of their own knowledge with the internal team. There is a lot of knowledge at OSOM STUDIO, always good to share some of that knowledge!

Please describe your company and your position there.

I am the CEO and founder of an E-commerce portal dedicated to health foods, with a particular focus on the Ketogenic diet.

For what projects/services did your company hire OSOM STUDIO?

I hired OSOM STUDIO to develop a complete website including e-commerce and blog functionalities.

What were your goals for this project?

My goal was to receive a completely functioning and beautiful website with e-commerce and blogging functionalities.

How did you select this vendor?

I found this vendor via Clutch. I was at the cusp of choosing another service provider but was suspicious of their services and pricing. At the very last moment I had a call with Maciej from OSOM Studio where he demonstrated to me the quality of service they were prepared to do for me. I liked how straight forward and honest he was about what he could deliver and decided to sign up with him on the spot.

Describe the project and the services they provided in detail.

They provided me with an amazing level of service. From the word "go" I was already pleasantly surprised with their organisation, professionalism and with the seamless and effective step by step approach to determining what I wanted and what the best solutions were. We set up a working environment on Base Camp where we started sharing documents and files, and also kept track of the deliverables. I presented them with the logo I had developed and the colour pallet for the website and they produced an attractive mood board around that. They then proceeded to provide me with a mock-up of the home page of my website. I was immediately impressed with their design skills. The website looked beautiful and was unanimously liked by every one of my friends and family who saw it. They were quick and efficient in taking my comments and suggestions on board and the subsequent versions of the mock-up kept getting better and better. They went out of their way to include all the features I requested. I have recently received the final version of the working website and it works and looks amazing. On launch day the team worked tirelessly to get everything up and running. More than one person in my network, upon seeing the quality of their work, have inquired about working with them, which shows that the quality of the work they delivered was appreciated by many people. One other area where they really surpassed my expectations is on being able to provide a comprehensive online marketing solution to accompany the web design service. It really feel like they go the extra mile in all they do.

What was the team composition?

I initially spoke to Maciej who is a partner at the firm. Once we agreed to proceed, Kinga Raczkowska was appointed as the project manager for my project. Most of my interaction was with her and he managed the distribution of tasks with the rest of the team. Kinga was excellent in her role. Very diligent, responsive and a great person to chat with.

Can you share any information that demonstrates the impact that this project has had on your business?

The business is a start-up and the website is just starting to generate traffic. The most evident impact was with the overwhelmingly positive feedback received from friends and family about the quality and design of the website.

How was project management arranged and how effective was it?

They were extremely organised. Everything functioned like clockwork and there was clear evidence that a lot of time and effort was spent perfecting the workflow of any project. The deliveries were generally timely and the only delays happened because they accommodated specific demands I made.

What did you find most impressive about this company?

Quality of web design and overall organisation of project.

Are there any areas for improvement?

I am sure there are areas for improvement. None immediately comes to mind. There was nothing that stood out as negative. My overall experience has been positive throughout the process.

Introduce your business and what you do there.

I’m the marketing communications manager for one division of a large manufacturing group based out of Taiwan. My sector basically provides a range of projectors: from small to large, for any size room, and for any application.

What challenge were you trying to address with Osom Studios?

Over the past years, we’ve started to augment our product portfolio. With new products, we’ve had to go beyond our comfort zone in different marketing campaigns.

We initially hired them to implement videos, brochures, and applications for a tiny new mobile projector. This was a consumer product, so we needed to muster more marketing power than what we typically do for our B2B products. That was one of the first projects they helped us with. They've now been our go-to marketing partner for the launches of different products.

What was the scope of their involvement?

While it depends on the project, we usually ideate a strategy together. They’re not necessarily familiar with the Audio/Video (AV) market, so the initial stages are typically collaborative. Other times, we’d begin with a clear briefing and co-develop the strategy.

While we began with much more traditional forms of marketing—like email and print communications—their service offering has recently expanded to include digital content. They’ve also managed the entirety of our social media. Our website is becoming outdated, so we’re looking to revamp that next year with them.  

What is the team composition?

We have a dedicated, full-time account manager, who serves as a complete extension of our own team. We also have a social media manager assigned to us. Out total interface is with about 2­–3 people, and they delegate the tasks accordingly to their huge pool of designers.

How did you come to work with Osom Studios?

My colleague, who’s from Poland, was looking for Polish agencies. They provide a very competitive rate for creative services, despite the great quality of their work. It didn’t make sense to look for a Dutch agency (our branch is based in the Netherlands) since we’d be communicating in English, anyway.

How much have you invested with them?

We spend around $20,000 a month with them, although this rate fluctuates depending on the project. We also pay them for Google Ads and other supplementary services.

What is the status of this engagement?

We began working together sometime in 2014, and have a strong ongoing relationship.

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work has been perfect. We’d be completely lost without them; it’d be utter chaos. They’ve provided great materials and product introductions, and have excelled at maintaining our social channels. They’ve also been absolutely easy to work with.

Although we give them small budgets to work with—and not much creative freedom—they’ve been able to develop attractive and effective marketing tools. They’ve made sure to optimize available resources to pump out the best products.

How did Osom Studios perform from a project management standpoint?

We used Basecamp as our collaborative project management tool, and it’s worked great for us. It allows us to track project progress in a really transparent way. They’re communicative, and chase us down to make sure we’re on track. Any roadblocks are always due to our own delays, which they work to remediate. We’re really thankful for their proactivity.

What did you find most impressive about them?

We’ve worked with them for 4­­­–5 years now, and they’ve continued to be extremely dedicated. They continue to add fresh new faces to their team while maintaining continuity and the same level of enthusiasm. While it’s normal to wear out an agency after working with them for a couple of years, it still feels like we just started with them.

Are there any areas they could improve?

No, I can’t think of anything on their side. Most of the room for improvement lies with us and not their initiative.

Do you have any advice for potential customers?

I highly recommend them. On the other hand, I’d love to keep them a secret, because they do excellent work and I know that they’re growing rapidly.  

Please describe your company and your position there.

Owner

For what projects/services did your company hire OSOM STUDIO?

Creating a website

What were your goals for this project?

The goal was to present legal services in a clear and simple way

How did you select this vendor?

OSOM was recommended to me as a very good specialist

Describe the project and the services they provided in detail.

OSOM's task was to create the entire website. they chose the best photos and helped us edit the texts in choosing the right ones

What was the team composition?

I don't remember all the team members, Michał Durys and Maciej Nowak were definitely in it

Can you share any information that demonstrates the impact that this project has had on your business?

This project has been very well-reviewed by clients. The website promotes the law firm very well

How was project management arranged and how effective was it?

Management was very well organized. Michał Dyrus and Maciej Nowak were mainly involved in the project, I had very good contact with them. they were very helpful

What did you find most impressive about this company?

Good cooperation with them is the most impressive at OSOM. They are creative, modern, and have very good ideas for advertising

Are there any areas for improvement?

In my opinion, nothing needs to be improved in cooperation with OSOM

Introduce your business and what you do there.

I’m a sales engineer at Delta Electronics, an electronics manufacturing company.

What challenge were you trying to address with OSOM STUDIO?

We needed a company to arrange an event for us.

What was the scope of their involvement?

OSOM STUDIO has supported us on many small marketing projects. Most recently, they organized an event where my company presented a mission-critical infrastructure product. We brought in individuals from influential companies to discuss IoT and the future of the mission-critical power supply era.

OSOM STUDIO did everything for the event, from designing the brochure’s layout to finding a venue that would support 100 guests. They also provided the projectors and video solutions, created marketing collateral, translated documents, and did social media marketing (SMM).

What is the team composition?

We had contact with three people.

How did you come to work with OSOM STUDIO?

They previously worked for another department within our company.

How much have you invested with them?

My company spent €30,000 (approximately $33,200 USD).

What is the status of this engagement?

The large event project spanned March–June 2019, and we’d worked with them before that on smaller projects.

What evidence can you share that demonstrates the impact of the engagement?

Management was very happy with the event; they said it was well-arranged and that all details were professional. Our partners that participated in the event were also happy that everything was perfect.

How did OSOM STUDIO perform from a project management standpoint?

OSOM STUDIO delivered everything on time.

What did you find most impressive about them?

They were great.

Are there any areas they could improve?

No, the last engagement with them was very good. They do really nice work.

Do you have any advice for potential customers?

We recommend them to our partners and customers; we’ve had a very good experience with them.

Introduce your business and what you do there.

I’m the co-founder of a recruitment company called Team Up IT Recruitment.

What challenge were you trying to address with OSOM STUDIO?

We had recently rebranded and needed to develop a clean, modern website that would demonstrate our values well. While a lot of information needed to be available on the site, it was important that the site appeals to new clients, HR executives in large corporations, potential candidates for positions we’re trying to fill, and our employees. We hired OSOM STUDIO not only to develop our website, but to become our marketing partner.

What was the scope of their involvement?

Their team used WordPress to designed and developed the website entirely from scratch, focusing on creating a simple UI that would attract both potential clients and new candidates.

What is the team composition?

I worked directly with the project manager and lead designer throughout the project. I also really appreciated that OSOM STUDIO’s owners were really engaged at the beginning of the project to ensure they understood our goals for the project.

How did you come to work with OSOM STUDIO?

I originally planned on using another company that had designed our logo and brand book, but they were expensive. Meanwhile, OSOM STUDIO offered a stellar portfolio at a better price, so we didn’t have to sacrifice quality. I also appreciated that they to listened to what we wanted to achieve and were genuinely interested in our company’s goals.

How much have you invested with them?

We’ve spent $5,000 on this project.

What is the status of this engagement?

We worked together from May– July 2019.

What evidence can you share that demonstrates the impact of the engagement? 

Since the site went live, we’ve received a lot of positive feedback. We were able to achieve all of our goals, so I am very satisfied with their work. We are now planning to hire OSOM STUDIO to meet our marketing needs, create graphics, and design printed materials.

How did OSOM STUDIO perform from a project management standpoint?

From the beginning of our partnership, we communicated very well and I really enjoyed working with them. We spent several workshops discussing what we wanted to achieve, and they listened and incorporated our input while brainstorming ideas.

While we visited their office and had a few face-to-face meetings, I received daily updates through Basecamp and always knew which tasks they were working on. This also really helped me know what they expected from me.

What did you find most impressive about them?

Unlike other agencies, they were genuinely interested in our company.

Are there any areas they could improve?

They could have paid more attention to text formatting.

Please describe your company and your position there.

I’m the e-commerce manager at BROWIN. We’re a home food processing products manufacturer.

For what projects/services did your company hire OSOM STUDIO?

We needed to completely redesign our e-commerce platform via proprietary frontend coding.

What were your goals for this project?

Users were confused with the many verticals and brands we sold on the platform, so we wanted to create a better experience and grow sales.

How did you select this vendor?

After discussing approaches with different companies, we decided OSOM’s was the most interesting. Cost was a crucial factor too, as was the quality of their previous work.

Describe the project and the services they provided in detail.

OSOM designed the entire frontend while working closely with our team. This ensured we were kept up to date and understood the reasoning behind their choices. When the design was ready, they implemented it into our system.

What was the team composition?

We worked with a project manager, a dedicated designer, and a dedicated frontend developer.

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve seen an increase in sales since launching the new design.

How was project management arranged and how effective was it?

It was very efficient. We used OSOM’s project management tool and felt engaged throughout the cooperation. OSOM contributed an interesting perspective and fresh ideas to the project.

What did you find most impressive about this company?

They demonstrated extensive experience and an accurate understanding of us, our business, and our problems. Then, they delivered a solution that solved those problems. Not many vendors can do that.

Are there any areas for improvement?

No, not that I saw.

Please describe your company and your position there.

Kodak Alaris Germany GmbH is a leading provider of information capture solutions. We help the world simplify information with smart, connected solutions powered by decades of image science innovation. Our award-winning scanners, software, and services are available worldwide through our network of channel partners. I lead marketing in Central and Eastern Europe. 

For what projects/services did your company hire OSOM STUDIO?

The government sector is an important market to us. Since we don't have a general product website in Polish, we decided to develop the content ourselves. Our website needed to describe the challenges faced by the Polish government while presenting our solutions. 

What were your goals for this project?

We wanted to drastically increase awareness of our solutions, especially in the Polish government, and generate leads in Poland. Lead generation was one of our key concerns. 

How did you select this vendor?

They came highly recommended by another German agency.

Describe the scope of their work in detail.

After selecting OSOM STUDIO, we held a series of telephone calls and web meetings. Our sales representative met them in Poland to describe our market and needs. They understood our challenges quickly and helped us develop the right content and tactics. Their services are ongoing.

What was the team composition?

They provided project managers to work alongside our German marketing team and our Polish sales team.

Can you share any outcomes from the project that demonstrate progress or success?

We've consistently increased traffic to the website while improving the quality of our visitors. We get one or two leads each week, and their quality is constantly improving. We regularly acquire leads for projects from $100 to $10,000 and higher.

How effective was the workflow between your team and theirs?

The workflow between team members has always been effective. With good collaboration tools and team spirit, we reach our goals quickly and accurately.

What did you find most impressive about this company?

We're excited about their knowledge and friendliness. They understand our concerns quickly and come up with new, interesting ideas and solutions. The speed with which they implement their work is also exciting.

Are there any areas for improvement?

We can't find any areas for improvement.

Introduce your business and what you do there.

I am the CEO and owner of a telecom provider that services over 30,000 businesses in the Netherlands.

What challenge were you trying to address with OSOM Studio?

We were looking for a vendor who could build a new website and app for us.

What was the scope of their involvement?

They built a responsive website that presented our company and its services. We created the visual part and OSOM STUDIO served as our development team. They built and designed our website in Java. It was pure HTML, CSS, and Bootstrap.

How did you come to work with OSOM Studio?

They were recommended by a business relation of mine.

How much have you invested with OSOM Studio?

We spent between $10,000 and $50,000 on their services.

What is the status of this engagement?

It is ongoing.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

This is hard to say, but our customers are happy with the website we provided them.

How did OSOM Studio perform from a project management standpoint?

The reporting and communication are good. We were always updated about how the work was moving along and what was expected from us to keep it going. They always met the deadlines we set.

What did you find most impressive about OSOM Studio?

They keep you up to date and they work fast. They have excellent communication skills that go hand in hand with technical knowledge.

Are there any areas OSOM Studio could improve?

None.